Policies

Shipping Policy

Pear Nova offers 2 flat rate shipping options via USPS. All orders include tracking with the option for shipping protection from damage, loss or theft. By opting out of package protection, Pear Nova is not liable for lost, damaged or stolen items. Please allow 2-4 business days for orders to ship.

Standard Shipping

$5.75
3 - 5 days

Priority Shipping

$7.95
1 - 3 days
Free shipping on orders over $70

Any items damaged during shipping will be replaced. Please contact customerservice@pearnova.com with order number and photos attached when requesting replacement of damaged items. Shipping is not refunded on returned items.

Tax Rate

Tax is charged for orders shipped within the US where sales taxes are applicable. Tax amounts are based on current tax rates. Taxes are refunded with returned items.

Return Policy

If unsatisfied, all unopened and unused items may be returned within 30 days of delivery of the order for a refund on the product(s). Customer is responsible for all shipping costs. Please contact customerservice@pearnova.com with order number and return request listed in subject line. We will not accept returns on opened or used items.

Privacy Policy

Pear Nova LLC will keep all customer information completely private and will not provide information to any third parties.